Return Policy
At Ezmarket.pk, we strive to provide our customers with the best possible shopping experience. If for any valid reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to make things right. However, please note that “Change of mind” is not a valid reason for return or refund.
Valid Reasons for Returns
You may return your item if:
- The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
- The delivered product is incomplete (i.e. has missing items and/or accessories).
- The delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired).
- The delivered product does not match the product description or picture (i.e. product not as advertised).
- The delivered product does not fit (i.e. size is unsuitable).
Process for Returns
To initiate a return, please contact our customer service team within 3 days of receiving your order. You can reach us via whatsapp +923036446797. We will provide you with a return authorization number and instructions on how to proceed.
Please note that the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping Costs
Please note that shipping costs are non-refundable, and you will be responsible for paying for the return shipping costs. However, if the return is due to a mistake on our part, we will cover the return shipping costs.
Exchanges
We do not offer exchanges at this time. If you would like a different size or color, please initiate a return for the item you received and place a new order for the desired item.
Contact Us
If you have any questions about our return policy, please contact our customer service team. We are happy to assist you and ensure that you have a positive shopping experience with us.
Ezmarket.pk reserves the right to update or modify this return policy at any time without prior notice.